Shipping and returns
Shipping and returns
Orders and shipping are not currently available. Destinations, charges and dispatch timing will be published here before any order can be placed.
Current status
No rates or delivery times are published until they are confirmed.
- Destinations
- United States only
- Charges
- Not yet published
- Dispatch timing
- Not yet published
Each order event has its own confirmation
Each event needs its own confirmation. An earlier message never confirms a later step.
- Received
- An order reference confirms we saved the order.
- Accepted
- A separate acceptance confirms we will fulfil it.
- Paid
- Your account shows the payment status.
- Shipped
- The shipment record shows dispatch.
Check an existing record
Sign in and open the order in your account.
There is no public lookup by order number or email. Order details appear only in the signed-in account that owns them.
- Tracking
- Shown in the shipment record for your order
Changes and cancellations
Email [email protected] with your order reference. A saved request is reviewed before anything changes.
A saved request does not approve a cancellation, change, return or refund.
Returns need instructions first
Ask before you send anything back.
- No return address is published.
- The company filing address does not accept returns.
- A saved request is reviewed. It does not approve a return or refund.
What to include when asking for help
The order reference. Private details stay in your account view.
Keep these out of your message: Passwords, full card numbers, medical information, ID documents and attachments.
For research use only. Not for human consumption. Not for human or veterinary use. Read the research-use policy
